1. Overview
At ZAHWA, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange in accordance with the terms outlined below.
2. Return Eligibility
To be eligible for a return or exchange:
- The item must be unused and unworn
- The item must be in its original condition
- Original packaging must be intact
- The return request must be made within the specified return period
Items that show signs of wear, damage, or alteration may not be accepted.
3. Return Period
Returns must be requested within the return window stated at the time of purchase. Requests submitted after this period may not be eligible.
4. Non-Returnable Items
The following items may not be eligible for return:
- Items marked as final sale
- Promotional or clearance items (if specified)
- Products damaged due to misuse
5. Refund Process
Once your returned item is received and inspected:
- If approved, a refund will be processed to the original payment method
- Refund processing times may vary depending on the payment provider
- Shipping fees may not be refundable unless the return is due to an error on our part
6. Exchanges
If you wish to exchange an item for a different size or style:
- The requested item must be available in stock
- Exchanges are subject to approval after inspection of the returned product
If the requested replacement is unavailable, a refund may be issued instead.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please submit a request promptly with supporting details. Eligible cases will be handled according to our quality review process.
8. Shipping for Returns
Customers may be responsible for return shipping costs unless otherwise stated. Shipping fees are non-refundable unless required by applicable law.
9. Processing Time
Return reviews and refunds are processed within a reasonable timeframe after the product is received and inspected.
10. Policy Updates
ZAHWA reserves the right to modify this Refund & Returns Policy at any time. Updated terms will take effect upon being published on this page.