1. Order Processing
All orders are processed within the standard processing timeframe after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary during peak seasons, promotions, or special launches.
2. Shipping Timeframes
Estimated delivery times depend on the destination and selected shipping method. Delivery timelines are calculated after the order has been processed.
Please note that shipping times are estimates and may vary due to external factors beyond our control, including courier delays or logistical disruptions.
3. Shipping Areas
ZAHWA ships to applicable regions as specified at checkout. Availability of shipping services may vary depending on the delivery location.
Orders cannot be redirected once they have been dispatched.
4. Shipping Fees
Shipping fees, if applicable, are calculated at checkout based on the delivery location and selected shipping option.
Promotional offers may include free shipping when specified.
5. Order Tracking
Once your order has been shipped, tracking details may be provided when available. Tracking updates depend on the courier service.
6. Delivery Attempts
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
If delivery cannot be completed due to incorrect address information or failed delivery attempts, additional shipping charges may apply.
7. Delays & Exceptions
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Courier service interruptions
- Weather conditions
- Public holidays
- High seasonal demand
ZAHWA is not responsible for delays caused by third-party shipping providers.
8. Damaged Shipments
If your package arrives damaged, please follow the instructions outlined in our Refund & Returns Policy.
9. Policy Updates
ZAHWA reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will take effect immediately upon publication on this page.